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Webexa Technologies
AI · E-Commerce

End-to-End AI Operations for a DTC E-Commerce Brand

A $2M+ ARR DTC brand with a 12-person team struggled to manage growing orders, returns, and support without adding headcount.

68%
faster order processing

The Challenge

A $2M+ ARR DTC brand with a 12-person team struggled to manage growing orders, returns, and support without adding headcount.

Our Solution

We designed a three-part system: an order-automation layer unifying three platforms, a Gen AI support assistant, and an ML inventory-forecast model predicting restocks two weeks ahead.

Results

  • 68% reduction in order processing time
  • Support response cut from 6 hours to 8 minutes
  • Stockouts down 85% in 90 days

Technologies

ML ForecastingAutomationGenerative AI
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